This week on Out of Office: A Travel Podcast, Kiernan interviews Sarah Firshein, the new travel advice columnist for the New York Times. They discuss how Sarah’s column combines intense research and advocacy on behalf of wronged travelers. Sarah then tackles calls for help from Out of Office listeners.

Things we talked about in today’s podcast:

Switzerland and the European Union

“Tripped Up” on New York Times

The Montreal Convention

Chase Sapphire Reserve Travel Benefits

Privatizing the Parks

Jason Polan’s American Museum of Natural History